Processing refunds

  • If a course is cancelled by Global Training Academy, students who have enrolled and paid their deposit/enrolment fee should be automatically issued a refund. Notify them in writing and issue refund. Record on file.
  • Students who withdraw from their course and seek a refund are to make a request for a refund in writing. (You could also make this an automatic process whenever a student withdraws. Update policy accordingly if required.)
  • To make an assessment of a refund due, consider the services the student has received. Consider the following:
    • Deposit/enrolment fee is non-refundable – this covers administration time for enrolment and induction process.
    • Text books provided
    • Training received – number of classes attended, visits received, online training
    • Individual support provided by the trainer/assessor
    • Assessments marked
  • Consider the costs incurred by Global Training Academy as per above, plus the fees paid by the student to calculate an suitable refund. Refund assessments are to be approved by CEO
  • Notify the student in writing of the outcome of the refund assessment and make payment of refund where applicable.
  • Keep a copy of the refund assessment on the student’s file.